Our Support Policy

We aim to foster long-term relationships with our clients.  The Pre-Implementation analysis work provides us with a good understanding of the business processes and expectations of our clients'. In the next phase, we take a very ‘hands-on' approach with the implementation, working in a collaborative fashion with our clients, providing skills transfer as we go. 

Once the solution has been successfully implemented clients want to know that they can readily access our team for advice and assistance as required.  We are focused on being very responsive to our clients' needs.  Ongoing support requirements will be tailored to match each client. 

Logging a support request

If you are an existing Helm client, please contact us using one of the methods below :

Phone: 0800 11 55 11

EXO Support: support@helm.co.nz

You can also log on to our client support login for manuals, whitepapers, release notes and other information avaliable.

Support services are tailored to meet our clients needs.

For more information contact Dean Tiffen at dean.tiffen@helm.co.nz or call on 06 878 3077