Support policy: fostering long-term relationships
We aim to foster long-term relationships with our clients and are focused on being very responsive to our clients’ needs.
Pre-Implementation analysis work provides us with a good understanding of the business processes and expectations of our clients. Next we take a very ‘hands-on' approach with the implementation, working collaboratively with clients, providing skills transfer as we go.
Once the solution is successfully implemented, we're there for advice and assistance as required. Together we develop an ongoing support service tailored to match each client’s needs.
Logging a support request
If you are an existing Helm client, please contact us using one of the options below:
Phone: 0800 11 55 11