Optimal Route Planning
Optimise routes for appointments with the ability to filter appointments by several different criteria. Routes are graphically plotted in maps for each service person.
Mobile service management
Keep your staff members connected through any browser enabled device or using the native mobile Android and Apple iOS (iPad) app.
Emergency Service Calls
Use visual tools to add unplanned service calls and see how changes to planned routes will affect the team with the least amount of impact to the planned schedule. Have the new service order sent to the technician’s mobile device.
Dashboards and business intelligence
Create personalised dashboards easily and turn raw data into rich visuals to track progress and spot trends as they happen.
Team approach to sales and service
Customer Management (CRM) is part of MYOB Advanced, not a loosely integrated module. From marketing, quoting, bidding, to installing and field services, the customer information is visible throughout the organisation providing a 360-degree field of all customer interactions. When selling equipment, the installation appointment can be scheduled while the user is in order entry.
Track project costs
Field Service Management is not just for small projects. When the installations are very large (tasks, people, or equipment), all the costs (time, materials, and expenses) of each phase of the project are tracked in MYOB Advanced Project Accounting. Compare actual project costs with original and revised budgets in real time.